YoCasino Spain - Full Terms and Conditions Explained

YoCasino Spain

1. General

These terms govern your use of YoCasino Spain, including the website, the mobile app and every product available under your account. By registering or placing any wager, you accept them in full. Rank Digital Ceuta S.A.U., part of The Rank Group, operates the service under licences issued by Spain's Dirección General de Ordenación del Juego (DGOJ). We may amend these terms at any time, and the current version always applies. When a change affects your rights, we notify you through the site or by email before it takes effect.

2. Eligibility

Access to YoCasino online is limited to individuals who meet every condition below. We reserve the right to refuse or close any account that fails to qualify.

• Minimum age: you must be at least 18 years old.
• Residence: you must be legally resident in Spain and hold a valid Spanish identity document (DNI or NIE).
• Legal capacity: you must act on your own behalf and not for any third party.
• Self-exclusion: you must not appear in the General Register of Gambling Access Bans (RGIAJ) or in our own exclusion list.

One person may hold only a single account.

3. Account Registration

To open an account with Yo online casino, complete the registration form with accurate and current details. You are responsible for keeping this information up to date.

• Personal data: full name, identity document, date of birth and address.
• Contact: a valid email address and mobile number.
• Credentials: a username and password that you keep confidential.

We treat any duplicate account as a breach and may suspend the linked balances. You accept full responsibility for activity carried out under your login, so protect your password and report any unauthorised use without delay.

4. Account Verification (KYC)

Spanish law requires identity verification before your first withdrawal, and YoCasino Spain applies these checks to every player. Verification protects your funds and meets anti-money-laundering obligations.

• Documents: a photograph of your DNI or NIE and, where requested, a selfie holding the document.
• Channel: send them through the dedicated verification address shown in your account.
• Timing: most promotions stay closed until you complete verification and hold the account for more than 30 days.

We may request further proof of identity, address or source of funds at any stage. Until verification succeeds, we may restrict deposits, withdrawals or play.

5. Deposits and Withdrawals

All transactions on YoCasino online run in euros, and we accept only payment methods registered in your own name. The cashier lists every available option with its limits and timeframes.

5.1 Deposits

The minimum deposit is €10, and approved methods credit your balance instantly.

5.2 Withdrawals

A withdrawal from Yo online casino starts once our payments team reviews your request, which takes up to 24 hours before any funds move. The minimum withdrawal is €10.

We may run additional checks that extend these times. If we cancel a withdrawal, the amount returns to your gaming balance.

6. Bonuses and Promotions

Every promotion at YoCasino Spain carries its own terms, which sit alongside these general rules. Where the two differ, the specific promotion terms prevail.

• Wagering: the standard requirement is thirty times the qualifying amount, cleared within seven days.
• Game weighting: slots and VideoBingo count 100%, while roulette, live roulette and blackjack contribute 10%.
• Bonus stake cap: the maximum stake from a bonus balance is €5 per spin.
• Conversion cap: you may convert a maximum of five times the bonus amount into real money.
• Order of play: real funds are used before bonus funds, and any pending bonus is removed when you withdraw.

Most offers are limited to verified players registered for more than 30 days, in line with Spanish advertising rules. We may withdraw a bonus where we detect abuse.

7. Responsible Gambling

YoCasino online supports safer play and provides tools to keep gambling under control. Gambling is a form of entertainment, not a way to earn income.

• Limits: set deposit, wager, loss or session limits at any time.
• Time-out: pause your account for a chosen period.
• Self-exclusion: exclude yourself from the site, or register with the RGIAJ to block access across Spanish operators.
• Support: independent help is available through organisations such as JugarBien.

Play only with money you can afford to lose, and never chase losses. If gambling stops being fun, use these tools or seek support.

8. Game Fairness

Every game at Yo online casino uses a certified random number generator, so outcomes stay independent and unpredictable. The house edge and theoretical return are published for each title.

• RTP publication: slot returns are published monthly, game by game.
• Certification: the platform runs a homologated gaming system that verifies randomness.
• Live games: live roulette and blackjack follow standard European rules under regulatory oversight.

You may not use software, bots or any method that interferes with normal play. We void wins gained through malfunction, error or manipulation.

9. Limitation of Liability

YoCasino Spain provides the service on an "as available" basis and does not guarantee uninterrupted access. To the extent permitted by law, we exclude liability for:

• Technical faults: interruptions, delays or errors beyond our reasonable control.
• Misuse: losses arising from your failure to keep credentials secure.
• Third parties: the performance of payment providers or network operators.

Where a game malfunctions, the round is void and any related stake is returned. Nothing in these terms limits liability that cannot be excluded under Spanish law.

10. Privacy

We process your personal data in line with our Privacy Policy and applicable Spanish and EU data-protection law. Registering with YoCasino online confirms that you have read how we collect, use and store your information.

• Purpose: we use your data to run your account, verify identity, process payments and meet legal duties.
• Rights: you may access, correct, delete or restrict your data at any time.
• Security: we apply encryption and access controls to protect your details.

Full details, including retention periods, sit in the Privacy Policy.

11. Governing Law

These terms are governed by Spanish law, and Yo online casino operates under the supervision of the DGOJ. Any dispute falls under the jurisdiction of the competent Spanish courts.

• Complaints: raise them within three months of the event, and we reply within one month at most.
• Regulator: unresolved matters may be referred to the DGOJ.
• Language: the Spanish version of these terms prevails in the event of any discrepancy.

12. Contact

You can reach support every day of the year through the channels below.

• Phone: 930 477 561, free of charge, 09:30 to 22:00 peninsular time.
• Live chat and email: 09:00 to 23:00, with chat available after registration.
• Verification: use the dedicated verification address shown in your account.
• Registered address: C/ Balmes 268-270, 1ª, 08006 Barcelona, Spain.