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YoCasino Online - Your Data, Your Rights, Our Obligations

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YoCasino Online

1. Who We Are

YoCasino online is operated by Rank Digital Ceuta S.A.U., part of The Rank Group, and licensed by Spain's Dirección General de Ordenación del Juego (DGOJ). We act as the data controller for the personal information you provide when you register and play. This policy explains what we collect, why we hold it and the rights you have over it. It applies to the website, the mobile app and every product tied to your account. Our registered address is C/ Balmes 268-270, 1ª, 08006 Barcelona, Spain, and you can reach our data team through the contact channels listed at the end.

2. Information We Collect

To open and run your account, YoCasino Spain gathers several categories of data, some of it required by Spanish gambling law. We only collect what we need for the purposes set out below.

  • Identity data: full name, date of birth, DNI or NIE, and a verification selfie where requested.
  • Contact data: email address, mobile number and postal address.
  • Financial data: payment method details, deposits, withdrawals and transaction history.
  • Account data: username, password, and your bonus and promotion activity.
  • Technical data: IP address, device type, browser and login records.
  • Gameplay data: the games you play, stakes, and responsible-gambling settings.

3. How We Use Your Information

Yo online casino uses your data to deliver the service, meet legal duties and keep play safe. Each use ties to a clear purpose rather than open-ended collection.

  • Account management: to register you, run your balance and provide support.
  • Verification: to confirm identity and age, and to prevent fraud and money laundering.
  • Payments: to process deposits and withdrawals in your own name.
  • Compliance: to meet DGOJ, anti-money-laundering and tax obligations.
  • Responsible gambling: to apply your limits and monitor for signs of harm.
  • Marketing: to send offers where you have agreed, which you can withdraw at any time.

4. Legal Basis for Processing

Every activity at YoCasino online rests on a lawful basis under the GDPR and Spanish data-protection law. We rely on different grounds depending on the purpose.

  • Contract: processing needed to run the account you opened.
  • Legal obligation: identity checks, transaction records and regulatory reporting.
  • Legitimate interest: fraud prevention, security and service improvement.
  • Consent: optional marketing and certain cookies, given freely and withdrawable.

Where we rely on consent, you may withdraw it without affecting the lawfulness of earlier processing.

5. Who We Share Your Information With

YoCasino Spain does not sell your data. We share it only where necessary to run the service or to comply with the law, and always under appropriate safeguards.


Recipient

Purpose

Payment providers

Processing deposits and withdrawals

Verification and anti-fraud partners

Confirming identity and preventing abuse

Game and platform suppliers

Delivering the games you play

Payment providers

Purpose

Processing deposits and withdrawals

Verification and anti-fraud partners

Purpose

Confirming identity and preventing abuse

Game and platform suppliers

Purpose

Delivering the games you play

Regulators and authorities

Purpose

Meeting DGOJ, legal and tax duties

IT and support providers

Purpose

Hosting, security and customer service


Each third party handles your data under contract and only for the stated purpose.

6. Cookies and Tracking Technologies

When you use Yo online casino, we place cookies and similar technologies on your device. They keep the site working, remember your preferences and help us understand how people use it.

  • Essential cookies: required for login, security and core features.
  • Analytics cookies: measure traffic and usage to improve the service.
  • Marketing cookies: tailor offers to your interests, where you agree.

You can accept or reject non-essential cookies through the cookie settings, and manage them in your browser at any time.

7. Data Retention

YoCasino online keeps your data only as long as needed for the purpose it was collected, or as the law requires. Spanish gambling and anti-money-laundering rules set minimum periods that we must observe.

  • Account data: held while your account is active.
  • Regulatory records: retained for the period fixed by Spanish law after closure.
  • Marketing data: kept until you withdraw consent.

Once a retention period ends, we delete or anonymise the data securely.

8. Data Security

YoCasino Spain applies technical and organisational measures to protect your information against loss, misuse or unauthorised access. Security is built into how we run the platform rather than added afterwards.

  • Encryption: data in transit and at rest is encrypted.
  • Access control: staff reach your data only on a need-to-know basis.
  • Monitoring: systems are checked for threats and unusual activity.

No online service can promise absolute security, so keep your password confidential and report any suspected breach without delay.

9. International Data Transfers

Where Yo online casino transfers data outside the European Economic Area, we make sure the same level of protection follows it. Transfers happen only with proper legal safeguards in place.

  • Adequacy decisions: transfers to countries the EU recognises as adequate.
  • Standard contractual clauses: approved terms where no adequacy decision exists.
  • Safeguards: additional measures where the destination requires them.

You can ask us for details of the safeguards that apply to any specific transfer.

10. Your Rights

Under the GDPR, you hold clear rights over the data that YoCasino Spain processes. You can exercise any of them free of charge through the contact channels below.

  • Access: obtain a copy of the data we hold about you.
  • Rectification: correct inaccurate or incomplete details.
  • Erasure: ask us to delete data we no longer need to keep.
  • Restriction and objection: limit or object to certain processing.
  • Portability: receive your data in a portable format.
  • Complaint: lodge a complaint with the Spanish Data Protection Agency (AEPD).

We respond to requests within one month. To make a request, contact us by email or through the support channels shown on the site.

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